frequently asked questions

for australian postage, the charges are:

$10.00 
standard aus post for all orders - 1-5 business days for dispatch 

for new zealand shipping, we offer the following option:

$15.00 dhl international express - 1 -5 business days for dispatch

all items purchased from the bassike online warehouse sale are considered final sale. no exchange, refund or credit note will be provided unless the item is faulty. to avoid disappointment, we encourage you to reach out to customercare@bassike.com for assistance with sizing or general enquiries prior to purchasing.

we accept visa, mastercard and amex credit cards along with payment via paypal and afterpay. unfortunately gift cards and credit notes issued in-store or online from bassike.com are unable to be redeemed on ows.bassike.com, we apologise for any inconvenience.

all orders are shipped out of nsw, australia. 

changes can only be made to your order before it has been dispatched. in situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, please contact our customer care team as soon as possible at customercare@bassike.com and we’ll do our best to help. before submitting your order, please carefully review all cart items, payment, and shipping details. 

orders shipped outside of australia, excluding the us, are not inclusive of duties and taxes and will be shipped ddu (delivery duty unpaid). you are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. upon arrival, a separate payment will be required to release your order. 
bassike is not responsible for the payment of this duty. for more information on any customs and duties that may be incurred, please contact your local customs office.

in the case where your order may not be fulfilled you will be contacted immediately by our customer care team to arrange an alternative or a refund.

all orders are shipped by a registered service that must be signed for at the time of delivery, if you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local post office and a card will be left at your address for collection. if you do not collect your parcel from the post office within 7 business days your parcel will be returned to us. for more information please contact our customer care team at e: customercare@bassike.com / p: +61 (0) 2 8457 6810.

please allow 3-5 business days for your online warehouse sale order to be shipped and a dispatch confirmation to be received. once dispatched, standard e-parcel provides bassike customers with a 2-3 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 6 business days for western australia.



please note: there may be shipping delays during online warehouse sale time.

in the case where australia post or dhl is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, bassike is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). in addition to this, bassike is not responsible for any fees incurred upon re-shipping merchandise to the customer. in cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

orders shipped within australia are shipped by australia post e-parcel standard service, orders shipped internationally are shipped by dhl express.

for any delivery or shipment issues please contact customer care at customercare@bassike.com right away to be resolved.

once your order has been dispatched you will receive a shipping confirmation email with your tracking number and a link to track your shipment. for international orders you will receive a dhl shipment email with your awb number and tracking details.

final sale applies to items which have been marked down to clear. items that are marked with final sale are not eligible for return, unless in the event of them being faulty. we recommend choosing carefully to avoid disappointment and suggest contacting customercare@bassike.com for assistance, prior to purchasing to ensure your size choice is correct. final sale items are marked on both the product page and within the cart.

from 1 december 2019, a goods and services tax (gst) of 15% will apply to all low value goods under nzd$1000 shipping to new zealand customers. tax will be calculated and applied at checkout.

new zealand customs will not impose any further taxes, duty or import entry fees on goods under nzd$1000.

if the total value of the package is over nzd$1000 however, new zealand customs will still collect tariff duty (if applicable) as well as import entry fees. with this in mind, we suggest placing multiple orders in order to remain under the threshold.