terms and conditions

the following information sets out the conditions of use of www.bassike-ows.com ("the website"). bassike pty limited abn 81 120 907 619, bassike retail pty ltd abn 83 135 343 832 and bassike llc ("we" or "us") are the operators of the website.

applicability

1. by accessing this website, you have agreed to be bound by the terms and conditions as set out below.

governing law

2. you agree that in the event of any dispute of any nature that may arise between you and us, these terms and conditions shall be governed by and construed exclusively in accordance with the law of australia and nsw.

disclaimer

3. you understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether such loss or injury is caused directly or indirectly by your use of this website.

copyright and plagiarism

4. you acknowledge that we own or may own or control copyright and/or other intellectual property rights in the look and feel of the website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. such intellectual property rights shall include all registered and unregistered intellectual property rights of any type or nature including trademark and copyright. you further agree that you will not infringe these rights by any method or manner now known or as may exist in the future.

purchase terms

5. in the event that you buy any goods or services using our website you will be bound by such terms as are notified by us to you in the process of the purchase, as indicated on the website or on any email received by you from us in the course of the purchase process.

6. in the absence of any email sent by us to you, the terms will be as specified within these terms and conditions or those specified on the website itself concerning the price of the goods, the methods of acceptable payment and the timing of such payments, and the requirement by you to pay such additional carriage and freight charges as may be specified on the website.

7. we have no responsibility to supply to you any goods or services as may be advertised for sale or supply on our website. when you place the order for goods or services, you are making a legal offer to us, which we may or may not accept. a legally binding contract will only exist between us when you receive written confirmation from us (by e-mail or otherwise) that confirms your order.

8. in the event of any discrepancy between the terms and conditions specified or highlighted on the website, and these terms and conditions, and or such terms and conditions as are specified in an email sent to you by us, in the course of a purchase, the prevailing terms will be those most favourable to us.

variation

9. no terms agreed between us will be varied unless such a variation has been agreed by us in writing. however, we reserve the right to supply to you, goods that are of an equivalent style, type and quality as those selected by you from the website, at the same price than those you ordered.

cancellation and returns: goods

 

10. all items purchased from the bassike online warehouse sale are considered final sale. we will be unable to make order changes such as size, style or address after order is placed. no exchange, refund or credit note will be provided unless the item is faulty. all items will be quality checked prior to sending. we recommend choosing carefully to avoid disappointment and suggest contacting customercare@bassike.com for assistance with any size enquiries, prior to purchasing. 

a notice will appear in your cart to confirm your items have been marked as final sale, and by purchasing a final sale item you agree that the item cannot be returned. if final sale items have been returned to bassike head office without authorisation, items will be returned to sender.

 

faulty items

11. we aim to provide our customers with products of the highest standard and quality. if you have received an item with a defect please contact our customer care team at customercare@bassike.com.

goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

incorrect items

12. if you have received an item different to the one you ordered, please immediately contact us at customercare@bassike.com.

refunds

13. should you receive a faulty item, your refund will be credited to the credit card used to make the original order. please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. this can vary between card issuers and unfortunately we are unable to influence this.

exchanges

14. all items purchased from the bassike online warehouse sale are considered final sale. no exchange, refund or credit note will be provided unless the item is faulty. choosing an incorrect size is not considered a fault, we encourage you to contact customercare@bassike.com prior to purchase to avoid disappointment.

ownership of the goods and risks

15. ownership and risk of damage to the goods passes to you upon delivery at your specified delivery address. we require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. if you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfilment by us.

further details regarding our shipping processes and policies can be accessed on this website by way of the "shipping" button under the assistance menu.

rights of third parties

16. this agreement is between you and us and not any third party, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.

privacy and data protection

17. we have provided a privacy policy that can be accessed on this website by way of the "privacy" tab, and that policy should be regarded as part of the terms and conditions of use of this website.

communications from us to you

18. if you have any queries or concerns relating to our website or our products or services or these terms and conditions please forward your query to the following email address:
 customercare@bassike.com

19. if you do not wish to receive unsolicited information about future products or services from us, then please inform us in the manner specified on our website or email us as indicated above simply stating: unsubscribe. alternatively, you can request that you be excluded from receiving such information by calling +61 2 9999 5586.

communications from you to us

20. if now or in the future our website facilitates you sending us information, images, comment or data of any nature by email or otherwise which is then displayed on any notice board, open discussion forum or similar communally accessible and interactive site, you must ensure that such material is not defamatory or offensive, untrue, racially offensive or an incitement to racial hatred or otherwise in breach of an individual’s right to privacy or human rights or actionable in law in any jurisdiction.

21. in the event that you do post such material on our website, such consequences that may directly or indirectly follow will be entirely your responsibly and not ours, and you agree to indemnity and hold us harmless from any action or consequences that may arise in such circumstances.

22. in the event that we receive any material from you that in our view (whether reasonable or unreasonable) is potentially actionable or otherwise objectionable, we reserve the right to withdraw the material without notice or reason, and without giving rise to any claim by you against us for so doing.

23. all information that you supply to us under any circumstances shall be to the best of your knowledge and belief, true and accurate, and not misleading in any manner.

helpful advice

24. please take full responsibility for your own security when using the internet and do not under any circumstances disclose your bank details, credit card details, your personal username or password or other such information to any other person unless you are confident that the information will not be misused by that person.

25. please also ensure that you do not leave your personal computer unattended while it is in operation unless it is safe to do so, and be aware that public forums and chat rooms are often used by people as a means of exploiting others and obtaining personal information about you.

 

gift cards

26. gift cards and credit vouchers are not eligible to be used on ows.bassike.com.